ace368 Terms and Conditions

1 Introduction and Acceptance

Welcome to the ace368 platform. These terms and conditions ("Terms") form a legally binding agreement between the organization operating the ace368 platform and you ("User" or "Member"). By accessing this website, creating an account, or using any service, you are fully agreeing to these Terms.

Our platform provides online gaming, live casino, sports betting, and slot games for users in Bangladesh. ace368 is committed to ensuring the highest quality of service for users as a safe and reliable platform.

We reserve the right to change, amend, or update these Terms at any time. Continued use of the website after any changes will be considered your acceptance of the revised Terms.

2 Membership and Eligibility Requirements

The following conditions must be met to open an account and use services on ace368:

2.1 Age Requirement

You must be at least 21 years of age to become a member. We may request proof of age for verification at any time. If false information is provided, ace368 reserves the right to immediately close the account and forfeit any deposited funds.

2.2 Account Registration

• Each user may create only one account.
• Accurate and truthful information must be provided at the time of registration.
• It is the user's own responsibility to keep their account password and login details confidential.
• You may not allow any third party to use your account.
• If any information changes at the time of account creation or afterwards, it must be updated.

2.3 Restrictions

ace368 services may not be used in the following cases:

• Accessing from a country or region where online gaming is legally prohibited.
• Operating multiple accounts by the same individual.
• Employees of the organization operating ace368 or their family members.
• Those whose accounts have been previously banned.

3 Financial Transactions: Deposits and Withdrawals

All financial transactions on ace368 are completed through secure SSL encryption. We support popular payment methods in Bangladesh.

3.1 Accepted Payment Methods

Transactions on ace368 can currently be made using the following methods: bKash, Nagad, Rocket, Upay, and bank transfer.

3.2 Minimum Deposit and Withdrawal Amounts

3.3 Withdrawal Policy

• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Account verification may need to be completed before a withdrawal.
• Withdrawals are generally made using the same method used to deposit funds.
• ace368 reserves the right to carry out additional verification for suspicious transactions.
• ace368 may take necessary action in accordance with anti-money laundering regulations.

3.4 Currency

All transactions on ace368 are conducted in Bangladeshi Taka (BDT / ৳). No transactions will be processed in foreign currencies.

4 Bonuses and Promotional Offers

All bonuses and promotional offers from ace368 are provided subject to specific terms. By accepting a bonus, you are considered to have agreed to the relevant terms and conditions.

4.1 Welcome Bonus

• New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000.
• Example: Deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500.
• Or: Deposit ৳14,000 and receive the maximum ৳10,000 bonus, giving a total balance of ৳24,000.
• A 25x wagering requirement must be met to withdraw the bonus.
• There is a specific validity period for using the bonus, which will be stated in the bonus offer.

4.2 General Terms for Bonus Use

• A specified wagering requirement must be met to withdraw winnings earned from a bonus.
• Using multiple accounts to take advantage of bonuses is strictly prohibited.
• ace368 reserves the right to change or cancel promotional offers at any time.
• In the event of a breach of bonus terms, ace368 may cancel the bonus and any associated winnings.
• Only one bonus offer may be active at a time.

4.3 VIP Program

The ace368 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback and special benefits are available at each tier. Advancement to a higher tier depends on your overall gaming activity.

5 Betting and Gaming Rules

5.1 General Gaming Rules

• Once all bets are confirmed, they cannot be changed or cancelled.
• Stakes will be refunded for bets cancelled due to a technical error.
• Exploiting any error or bug in the gaming software is strictly prohibited.
• ace368's decision will be considered final in all disputes.

5.2 Sports Betting

• Live betting offers apply only to designated events.
• Sports bets will be settled based on official results.
• If an event is cancelled or changed, the relevant bets will be settled according to specific rules.
• ace368 reserves the right to investigate unusual betting patterns.

5.3 Live Casino

The live casino section of ace368 offers the opportunity to play games in real time with professional dealers. The rules of the relevant game provider also apply for live casino games.

5.4 Prohibited Activities

• Any form of fraud, manipulation, or misconduct is strictly prohibited.
• The use of betting software, bots, or automated systems is prohibited.
• Earning bonuses or benefits through multiple accounts is prohibited.
• Intentionally exploiting any error or vulnerability in the platform is prohibited.

6 Account Security and Verification

6.1 KYC (Know Your Customer) Process

ace368 follows a KYC process to verify the identity of users. Identity verification may be mandatory in the following situations:

• At the time of the first withdrawal from the account.
• When requesting a withdrawal above a set limit.
• At the request of the ace368 security team.
• When suspicious activity is detected.

6.2 Security Responsibilities

• It is the user's own responsibility to ensure the security of their account.
• Sharing login details with third parties is prohibited.
• If unauthorized access is suspected, ace368 must be notified immediately.
• No transactions may be made on behalf of another person.

6.3 Account Closure and Bans

ace368 reserves the right to temporarily or permanently close an account in the following situations: breach of terms, fraudulent activity, providing false information, evidence of being a minor, or legal reasons.

7 Privacy and Data Protection

ace368 places the highest importance on protecting users' personal data. Our Privacy Policy is an integral part of these Terms.

• Information collected at the time of registration will be used solely for the purpose of providing services.
• Information will not be sold or rented to third parties.
• Information may be provided to authorities in the case of legal obligations.
• All data is kept secure through SSL encryption.

8 Responsible Gaming

ace368 firmly believes in responsible gaming. We want our users to enjoy gaming as a controlled form of entertainment.

• Never bet beyond your means.
• Never view gaming as a solution to financial problems.
• If you experience any issues, seek support through the ace368 live chat.
• Our platform has a feature that lets you set your own deposit limits.
• The self-exclusion option can be used when needed.

For more details, visit our Responsible Gaming page.

9 Intellectual Property and Copyright

All content on the ace368 website — logos, designs, graphics, text, software, and other materials — is part of ace368's intellectual property and is protected by copyright law.

• No content may be reproduced without the written permission of ace368.
• Unauthorized use of ace368's trademarks or brand name is prohibited.
• Game software is part of the intellectual property of the respective game provider.

10 Limitation of Liability

ace368 is committed to providing the best service at all times. However, ace368's liability is limited in the following areas:

• ace368 is not responsible for the cancellation of a game or bet due to an internet connection failure.
• ace368 is not responsible for losses caused by issues with the user's device or software.
• ace368 is not responsible for delays caused by third-party payment providers.
• ace368 bears partial responsibility for service disruptions caused by unforeseen technical issues.

ace368 always follows the principle of fair play and will provide every possible assistance in resolving any dispute.

11 Complaints & Dispute Resolution

For any complaints or issues, ace368 tries to reach a direct resolution with users.

11.1 Complaints Process

• First, report the issue through 24/7 live chat.
• If the issue is not resolved via live chat, email us at [email protected].
• Once a complaint is received, ace368 will provide a resolution as quickly as possible.
• In all disputes, the final decision of ace368 will apply.

11.2 Contact Methods

Users can contact the ace368 support team 24 hours a day, 7 days a week via live chat in Bengali. Email contact address: [email protected]

12 Amendment & Termination of Terms

12.1 Changes to Terms

ace368 reserves the right to amend these terms and conditions at any time. For significant changes, efforts will be made to notify users. Continued use of the platform after any changes will be considered acceptance of the revised terms.

12.2 Account Closure Request

Users may request to close their account at any time. In such cases, the opportunity to withdraw the applicable amount from the current balance will be provided; however, any unused bonuses will be forfeited.

12.3 Applicable Law

These terms and conditions and all matters relating to the ace368 platform will be governed by applicable law. In the event of any legal dispute, both parties will attempt to reach a resolution through discussion.